Ethical Agents
I agree to the following guidelines:
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- My agency will never represent myself as a travel insurance expert. I will offer clients general information and a copy of the proposed policy for review. I will defer to the proposed insurer for detailed information.
- My agency will, in all communications and advertisements, convey the Seller of Travel Numbers of my host agency so long as my contract with them is valid and I have not breached any contractual or legal obligations.
- My agency will always provide clients with accurate information regarding my experience and training.
- My agency will endeavor to direct clients to the following resources in the event of a mishap in our business interactions:
- To email me and call me at the contact information I provided at the time of our booking regarding any issues they may have. I will make sure to provide any records I have of previous contacts and will ask the client to do the same for clarity.
- If I fail to respond within 14 days of a financial transaction, clients have been directed to contact the following:
- ME! I may have just missed an email or voice mail
- The attorney general and/or any additional appropriate governing bodies of the state my agency is in
- Better Business Bureau
- My agency will address any issues or concerns regarding any transaction with all relevant documentation within 7 days of a client’s request for same.
- My agency will maintain current, within 7 days of change, contact information including current legal name, address, email, phone, and other necessary personally identifiable information with my host and any local, state, administrative bodies, and/or federal entities as required by law, policy, or contractual obligation.