Ethical Agents

I agree to the following guidelines:

• My agency will always apply payments directly to my clients’ trips
• My agency will always provide a detailed invoice and copy of the vendor’s client confirmation within 7 days of payment.
• My agency will always require a credit card authorization form along with appropriate documentation as required by the vendor. Otherwise, our written/memorialized communications will serve as sufficient authorization for any purchases.
• My agency will always protect clients’ personal information in every way reasonably possible
• My agency will always provide clients with contact information for my host agency or agencies so they can verify my identity.
• My agency will always, upon request, release any bookings directly to the vendor.
• My agency will always maintain all required licensing, legal, and contractual obligations as it pertains to my travel business. I will provide clients with said information upon request.

• My agency will never represent myself as a travel insurance expert. I will offer clients general information and a copy of the proposed policy for review. I will defer to the proposed insurer for detailed information.
• My agency will, in all communications and advertisements, convey the Seller of Travel Numbers of my host agency so long as my contract with them is valid and I have not breached any contractual or legal obligations.
• My agency will always provide clients with accurate information regarding my experience and training.
• My agency will endeavor to direct clients to the following resources in the event of a mishap in our business interactions:
  • To email me and call me at the contact information I provided at the time of our booking regarding any issues they may have. I will make sure to provide any records I have of previous contacts and will ask the client to do the same for clarity.
  • If I fail to respond within 14 days of a financial transaction, clients have been directed to contact the following:
  • ME! I may have just missed an email or voice mail 
  • ​The attorney general and/or any additional appropriate governing bodies of the state my agency is in
  • Better Business Bureau
• My agency will address any issues or concerns regarding any transaction with all relevant documentation within 7 days of a client’s request for same.
• My agency will maintain current, within 7 days of change, contact information including current legal name, address, email, phone, and other necessary personally identifiable information with my host and any local, state, administrative bodies, and/or federal entities as required by law, policy, or contractual obligation.